Community mental health services need support to improve patient satisfaction, says NHS leader

Low satisfaction with community mental health services is symptomatic of them being “stretched to the limit” in the face of soaring demand, the chief executive of NHS Providers has said.Latest results from the Care Quality Commission’s 2023 community mental health survey1 show that people using community mental health services in England have reported poor experiences in the care they receive, particularly in child and adolescent services.Commenting on the results, Julian Hartley, chief executive of NHS Providers, which represents trusts, said, “Community mental health services, stretched to the limit in the face of soaring demand, must be a national priority, not ‘poor relations’ of the health system.“It’s clear that services have more to do to ensure that people get timely, high quality care and support—but to aid trusts’ efforts we need broader, cross government action to tackle the gap between demand for mental healthcare and trusts’ ability to provide it.”Hartley said…
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