NHS must “learn from mistakes” after failure to organise woman’s 24 hour care, says ombudsman

England’s health ombudsman has urged integrated care boards to learn from mistakes to prevent families facing unnecessary financial strain, after finding that a healthcare provider had failed to properly assess and fund an elderly woman’s care.The woman’s 61 year old daughter, from Beverley in East Yorkshire, has been repaid over £37 000 after the Parliamentary and Health Service Ombudsman found that the East Riding of Yorkshire Clinical Commissioning Group (CCG) had failed to fully arrange and fund her late mother’s continuing healthcare—a package for adults arranged and funded by the NHS—from May to November 2018.As a result of the failings the woman and her mother endured substantial financial loss and acute anxiety about their money running out, the ombudsman said. The mother had chronic obstructive pulmonary disease, anxiety, hypoxia (a low blood oxygen condition causing shortness of breath), and a tremor. Her daughter felt as though she had to coordinate…
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