How can I gain a patient’s trust?

Honesty is essentialJazz Sethi, founder and director of the Diabesties Foundation, says, “Language and communication are fundamental. Beyond words, non-verbal cues such as body language, eye contact, and genuine smiles play pivotal roles. Patients should feel a sense of equality, fostering confidence to ask questions, voice concerns, and engage openly.“Time is a precious commodity. Patients feel most at ease when they don’t perceive a ticking clock. Rushed appointments can leave us feeling dismissed and unimportant. Convey that our time together is invaluable and that our concerns are your priority. Assurance that there is room to ask, re-ask, and discuss without hurry is immensely comforting.“Building personal connections also enhances trust. Share glimpses of yourself to humanise these interactions. This transforms the encounter from a clinical transaction into a meaningful dialogue. Start consultations with light conversation to build rapport and ease into more serious discussions.“Honesty is essential. Don’t hesitate to admit when…
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