John Launer: Having fun with feedback

I recently went on a country walk with two medical friends, and for some reason we started to talk about 360 degree feedback, sometimes called multisource feedback. This is an exercise that virtually all doctors have to do in one context or another, requesting comments from colleagues on our performance, teamwork, and so on. To be honest, the three of us had little positive to say about it. Maybe some people have had their lives turned around by constructive comments from other team members, but none of us owned up to such an epiphany.From our own experience, multisource feedback in routine health service settings is largely characterised by banal questions designed to elicit vapid courtesies (“good team worker and kind to patients”) or recommendations belonging to the world of fantasy (“could benefit from more administrative support”). The exercise seems to be particularly limited when people can choose who receives their…
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