Presence of an interested doctor is vital to establishing trust

Smith reminds us that “we must simply listen.”1 He encourages us to listen in silence, as traumatised patients might be unable to speak. Harold Pinter explored silence in many of his plays, concluding, “The more acute the experience, the less articulate its expression.”2To be effective, listening should be accompanied by face-to-face contact with the patient. The presence of an interested doctor, prepared to share in the patient’s emotions, is a vital part of establishing a trusting empathic relationship.
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