GP appointment and patient record system disrupted by global IT outage

General practices faced disruption on 19 July as the global IT outage, involving Microsoft and the cybersecurity company CrowdStrike, caused problems with EMIS, the IT system widely used in primary care across the UK.The IT outage, which affected numerous sectors, including airlines, banking, and broadcast companies, left practices unable to book appointments or access patients’ records. NHS England emphasised that 999 and emergency services did not seem to be affected.One practice that was affected was Wilmslow Health Centre in Cheshire. It posted on social media, “GP surgeries across the country affected by major IT outage. We anticipate this could last for many hours. Please bear with us during this challenging time.”1Some hospitals, pharmacies, and laboratory services have also reported disruption.2 Salisbury District Hospital posted, “We are suffering some delays at our hospital with our administrative services due to the global IT outage. We ask patients and visitors to please bear…
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