AI is unlikely to revolutionise GP access

Mathew has great hopes for the use of artificial intelligence (AI) in GP triage.1 The question I would like her to consider is: is she willing to rely on it unsupervised?At the practice I work at, we have AI embedded in triage through the large language model platform. Every form submitted here is, however, also read by a human in case the large language model has missed key information or (more commonly) reacted with unnecessary alarm to an innocuous history.If every form is to be reviewed by a human, the benefit of a large language model is modest—it just chooses in what order forms are looked at.For large language model AI to have a “transformative” effect on access, we would have to be using it unsupervised, without human oversight. I would be interested to know if other practices are doing so, as I believe this would be taking a considerable…
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