Quality of care reform: a case for systems thinking and human centred design capabilities

Health systems are social systems where outcomes for people and communities hinge on their ability to access high quality care when and where they need it. Yet globally, health systems often do not adequately take into consideration the interactions between people, communities, healthcare providers, and the enabling environment.1 The complementary approaches of applied systems thinking and human centred design are gaining traction as methods that can help tackle deficiencies and improve the quality of health services and experiences.1234Systems thinking offers a practical way to see inter-relations and patterns of change rather than static “snapshots,” and to visualise emergent connections across the people and processes that comprise health systems.56 Human centred design augments this perspective. It focuses on engaging people affected by an identified challenge and designing solutions collaboratively for increased accessibility.3Beyond improving the quality of medical products and services, systems thinking and human centred design can also offer substantial value…
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