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Opinion: What ‘The Bear’ can teach us about hospitality in medicine
The FX/Hulu show “The Bear” transports viewers inside the tense world of restaurants. In Season 2’s seventh episode, “Forks” (no real spoilers here, I promise), the uncooperative and defensive Richie (Ebon Moss-Bachrach), who has mostly worked in a no-frills sandwich shop, is given the opportunity to stage (basically a short unpaid internship) in a fancy restaurant. There, he witnesses how this high dining establishment goes out of its way to make each meal an experience for their diners. “Every day here is the freakin’ Super Bowl,” Richie’s handler, Garrett, explains. They do background checks on diners, scan their social media feeds, and generally eavesdrop and actively listen to find any hint or clues of what will make these peoples’ day.
In explaining their method, Garrett reflects on his past struggle with alcoholism, saying, “I just like being able to serve other people now. You know? I think that’s why restaurants and hospitals use the same word: ‘hospitality.’”
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