People are at the heart of resilient health and care systems

The covid-19 pandemic reminded us of many things, one of them being that health and care is person centred. Care is provided for people, by people. The setting, technology, and equipment used are simply tools to enable human interactions to be better in themselves, and to deliver better outcomes for those delivering support and those receiving care.People are at the heart of resilience within the health and care systems. It is people who can spot and prepare for a crisis then manage it to the best of their ability and learn from it. There is plenty of evidence that the lack of investment in the infrastructure of civil society has affected the resilience of the health and care systems and slowed the recovery of the NHS and the wider community from the pandemic. Research by the Nuffield Trust comparing the NHS in England with 16 other countries showed that “the…
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