Complaints against GPs up by more than a third on pre-covid level

The number of written complaints against GPs is now 37% higher than before the covid pandemic, figures from NHS Digital show.1 In 2021-22 a total of 99 459 complaints were made against GPs, up from 72 356 in 2018-19. No data on complaints were collected in 2019-20 during the height of the pandemic, and in 2020-21 72 087 complaints were recorded.Overall, more than 225 570 written complaints about the NHS were recorded in 2021-22, up from 208 924 in 2018-19. The rise in complaints was mostly accounted for by primary care (GP and dental), where the number rose from 92 677 in 2018-19 to 120 064 in 2021-22. In contrast, written complaints about hospital and community health services fell slightly: from 116 247 in 2018-19 to 105 506 in 2021-22.The most common causes of complaints involving general practices were communication (13.5%), clinical treatment, including errors (13.3%), and staff attitude, behaviour,…
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