Opinion: Restaurants are using AI to listen in on social media. They want to know how you are feeling
You probably don’t know it yet, but you’ve got some new social media followers. And they’re very interested in how you’re feeling right this instant.
Chick-fil-A recently deployed a new artificial intelligence-based system to monitor millions of social media accounts for food safety issues at its 2,400-plus locations nationwide. The company’s custom algorithm tracks troublesome health mentions around its restaurants, listening in on Twitter, Facebook, and other platforms for “puke,” “got sick” and similar targeted keywords that could indicate a potential outbreak of foodborne illness.
